Archive for the 'Small Biz Management' Category


Tracking Online Buzz

Thursday, October 29th, 2009

Inc. Technology Blog has an Article Posted on ways to montior when your company is mentioned online:

Listen Up! Tracking software and services can alert you to what customers are saying about your business on social networks, blogs, and other social media. These tracking techniques offer steps beyond Google Alerts to keep you informed.

A few weeks ago, a Twitter user tweeted that she was planning to try Zitune, a restaurant in Los Altos, Calif. David Auerbach, the restaurant’s co-owner got an e-mail alert from a Web-based service Trackle, calling his attention to the tweet. As he often does, he sent a response thanking her for visiting Zitune and asking how she’d liked it. Soon, they had a dialogue going. Then she asked if Zitune’s chef (and Auerbach’s brother-in-law) would like to be interviewed for her video blog.

As social networking sites grow in popularity it is becoming more and more crucial to monitor any online mentions of your brand. You can use these methods to take advantage of opportunities to connect with satisfied clients who can become advocates for your services and products (as in the above example). You can also connect with clients who are dissatisfied before negative publicity grows and damages the public’s perception of your brand. An excellent example of why this can be valuable is the massive amount of bad buzz and negative publicity caused by United Airline’s handling of one angry customer’s request for replacement of a broken guitar (story HERE).

The method you choose to monitor mentions of your company is less important than having a system in place that ensures you are aware of it when your company is being discussed online.

Avoiding Bad Technology Habits

Thursday, September 24th, 2009

Steven G. Atkinson from Technology Tips for SMB’s has a post up on Bad Technology Habits:

It seems that sometimes when people are talking they forget where they are. Or they get so engrossed in the conversation that they don’t realize who may be near.

As new technology enters the mainstream it is easy to make it part of your life without thinking about the consequences of that new technology on interpersonal relationships. This is true for both business and personal relationships. Most of the tips are pretty common-sense but it’s never a bad thing to be reminded of how things we are not thinking about can influence our interactions with other people.

Tips for Better Business Writing

Thursday, September 10th, 2009

Stepcase Lifehack has a helpful article with 12 Tips for Better Business Writing:

If you’re one of the many people in business for whom writing has never been a major concern, you should know that a lack of writing skills is a greater and greater handicap with every passing year. Spending some time to improve your writing can result in a marked improvement in your hireability and promotional prospects.

At MyNewCompany we are always looking for ways to improve our communications skills. Whether we are responding to client email requests or live chats using our Support System, posting entries on Social Media Sites or creating new content for our site there is no such thing as “good enough” when it comes to communicating with our clients or potential clients. Constantly working towards improved communication methods is also a great step to include when developing your Marketing & Sales Strategy!

Business Lessons from Jeff Bezos

Friday, September 4th, 2009

Dr. Cornwall has a great video, about 8 minutes long, from Amazon.com CEO Jeff Bezos. Definitely worth watching as he sums up the  things he’s learned from starting and running Amazon:

  1. Obsess Over Customers (not competitors)
  2. Invent (figure out solutions)
  3. Think Long Term
  4. It’s always Day 1 (theirs always new ways for invention and solutions)

Tips on Developing an Effective Marketing Plan and Avoiding Common Mistakes

Thursday, September 3rd, 2009

The OPEN Small Business Forum has an Article Posted on “7 Reasons Your Marketing Plan Doesn’t Work“.

Every business should operate with a set of plans – a plan for the business, a plan for cash, a plan for growth, and certainly a plan for marketing. Opening a business with no plan is kind of like driving somewhere you’ve probably never been without a map or GPS device.

The article is full of useful tips and tricks for adopting the best possible marketing plan, as well as pitfalls to avoid when developing your plan.

Before beginning the development of your Marketing Plan it is important to understand the difference between Marketing and Sales. We’ve made this easy! Just visit our page on Marketing & Sales. The page also lists helpful resources for developing an effective Marketing Plan and Sales Strategy.

Of course the first step when developing your Business Idea is to create a Business Plan. A properly written business plan will make it much easier to develop a marketing plan and implement your sales strategy.