The E-Myth Business Blog has an Article Posted on how you can make the personal touches that grew your business part of your system.
The initial step is to recognize the reality. What results do you achieve in your business? Yes, you created patterns of behavior (systems) that you’ve followed in order to achieve a degree of business success. You pride yourself on your abilities. You enjoy the fact that in your growing organization, nobody has the same personal touch with the customers that you have. I mentioned rainmaker status above, for often this is how this pride in the personal touch shows up; you feel recognized and special for your personal ability to achieve great results.
The trick is to create a system that allows replication of these personal touches even when you are not there to provide them. Once such a system is in place you can concentrate on the work of growing your business instead of getting bogged down in the day-to-day routine of client service.
At MyNewCompany we believe that the E-Myth System works! We provide our clients with a general overview of the process of Automating your Business so that they can free themselves up to grow the business, and can even take a real vacation without having to worry that their clients’ experience will suffer during their absence!
The E-Myth system works so well that we have made it our top pick on our Recommended Business Books & Software page.