Larry Winget offers great small business and personal development advice in this recent article. He can be a bit “brusk” and in your face. He’s known as the “Pit Bull of Personal Development” so while his advice might not make you feel good, it is effective.
Specifically, his small business “truths” (each is summarized in the article) include:
- Apathy is killing business.
- Attitude doesn’t matter.
- Who cares if your employees are happy?
- You don’t have to love your job – but it helps.
- Not firing people is a cancer on your business.
- Do the right thing no matter what.
And he summarizes with his “Larry’s all time best advice for business success:”
Do what you said you were going to do, when you said you were going to do it, in exactly the way you said you were going to do it. You won’t ever get any better business advice than that.
Be there when you said you would be there. Deliver when you said you would deliver. Call when you said you would call. Be a person who can be counted on by keeping his word every time.
While I don’t agree with every one of his “truths”, his summary is the absolute truth – we take it to heart here at MyNewCompany.com and you should consider it as a cornerstone of great customer service for your small business.